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and problem solving – key attributes for sustained success at work and in life
as well as those seeking to enter the workplace
This is a theory-based unit standard
Respond orally to customer enquiries
Safe Start-Up and Shutdown of Process Plant
Unit 57 IEMA and problem solving – keyProvide Customer Service. This unit standard is for people entering, or employed in, the service sector who would like to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.
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